Valet services towed my car while their valet parking lot wasn’t properly marked. Guest Services and Security didn’t seem to care. Their attitude as "Oh, well. you have to take care of it." Couldn’t get anyone to acknowledge there’s a problem and they screwed up.
Crocker Park head of Security returned my phone call (and the 5 other groups of people) and expressed his concern in the way this matter was handled. He apologized to me and ended up sending me a gift-basket along with a $25 Gift card. A few days later I was reimbursed the towing fees (gift card).